Privacy Policy

Aiola’s Privacy Policy 

Last Revised: May 19, 2020

Aiola (“Aiola”, “we” or “us”) respects the privacy of the users of its website (“User(s)” or “you”) and is committed to protect the personal information that our Users share with us. We believe that you have a right to know our practices regarding the information we may collect and use about you when you use our primary website at https://aiola.com/ (and its subdomains) (the “Site”). Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

Your Consent (Please Read Carefully!)

BY ENTERING, CONNECTING TO, ACCESSING OR USING THE SITE, YOU AGREE TO THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY (“PRIVACY POLICY”), INCLUDING TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION (AS DEFINED BELOW). IF YOU DISAGREE TO ANY TERM PROVIDED HEREIN, YOU MAY NOT ACCESS OR USE THE SITE.

FOR AVOIDANCE OF DOUBT, YOU HEREBY CONSENT TO THE COLLECTION, PROCESSING, TRANSFER AND USE OF YOUR PERSONAL INFORMATION. YOU ALSO ACKNOWLEDGE AND CONFIRM THAT YOU ARE NOT REQUIRED TO PROVIDE US WITH YOUR PERSONAL INFORMATION AND THAT SUCH INFORMATION IS VOLUNTARILY PROVIDED TO US.

Which information we may collect on our Users? 

We may collect two types of data and information from our Users:

    1. Non-identifiable and anonymous information (“Non-personal Information”). We are not aware of the identity of the User from whom we have collected the Non-personal Information. Non-Personal Information is any unconcealed information which does not enable identification of an individual User, and which is available to us while such User is entering and/or using the Site. You may access and browse the Site without disclosing personal information, although, like most websites and online services, we passively collect certain Non-Personal Information from your devices when you access and browse our Site, including: (i) technical information such as the type and version of your device and its operating system, the type of browser, screen resolution, device browser and keyboard language, Wi-Fi connectivity and the type and name of your device and/or browser, etc.; and (ii) behavioral information which may include the User’s click-stream on the Site, the activities of the User on the Site and additional information of a similar nature (collectively, “Technical and Behavioral Information”). We may also use third-party service providers such as Google Analytics, HubSpot and Facebook Pixel to obtain detailed analytics on the device and the User’s behavior on the Site

Please note that we or our third-party service providers will collect such Technical and Behavioral Information by using certain technologies such as cookies.

    1. Personally identifiable information (“Personal Information”). This information may identify an individual or may be of a private and/or sensitive nature

      1. Personal Information which is provided voluntarily: 

        • Communications with Aiola: Personal Information you provide us as part of any communications with Aiola, by any means, including by (i) clicking the “Contact” button from the Site in order to request a demo from us (by clicking the “Contact” button, we will ask you to provide us some or all of the following details: full name, e-mail address, phone number, the name of your organization and a free text message); and (ii) by approaching our customer services or during sales calls (such information may include marketing and communication data that includes your preferences in receiving marketing from us and your communication preferences).
        • Personal Information relating to job applicants: you may, at your discretion, use the “Careers” page available in our Site in order to apply to the open positions we publish at the Site (by clicking the relevant open position a window of a new e-mail message, addressing Aiola’s e-mail address, will be opened and as such, you will provide us with some or all of the following: e-mail address, contact details, your CV, your pictures and information relating to your work experience, education, professional certificates obtained, etc. Please note that we may also collect similar data relating to you from public sources, such as publicly available social network pages and public databases. 

Please note the following: (i) the Personal Information collected as part of the application process, including any Personal Information included in your CV, may be accessed by our HR department and/or by Aiola’s managers, worldwide, solely for the purposes of evaluation and to enable us to contact you with respect to the recruitment process; (ii) if you submit an application on behalf of a third party, you hereby acknowledge that such third-party was made aware of this Privacy Policy and has granted his/her consent to the processing of his/her Personal Information by Aiola; (iii) Aiola will retain Personal Information collected from applicants solely for the period that is necessary for the purposes set forth under this Privacy Policy or for the maximum statutory period in which a claim with respect to the recruitment process may be brought against Aiola; and (iv) if you have successfully recruited to work for Aiola, any Personal Information collected as part of the application process may be retained by Aiola for the purposes of your employment.

        • Mailing list: you may voluntarily join our mailing list by providing us with your email address.  
      1. Personal Information collected via technology

        • Geolocation data: while using the Site we will access, collect, process, monitor and/or remotely store “geolocation data”, including through the collection of IP addresses and other similar information to determine your location for analytics and security purposes. 
        • Technical and Behavioral Information: to the extent that the Technical and Behavioral Information detailed above under Section 2.1 will be linked to or associated with a specific individual then such information will be considered as Personal Information. 
        • Identifiers: we process certain online identifiers, such as Internet Protocol (IP) address, your Unique Device Identifier (UDID), or another unique identifier for security purposes, analytics and in order to provide you with targeted advertising of our products and services. 
    1. Please note

        • We may cross-reference Personal Information with other Personal Information we have about you and any Non-personal Information connected or linked to or associated with any Personal Information shall be deemed as Personal Information as long as such connection, linkage or association exists. 
        • We may use third-party tracking services and usage logs, to track and analyze data from Users of the Site and for purposes of security and fraud prevention. We may also use cookies to gather information regarding your use of the Site and the information for which you searched and accessed.

How do we collect information about our Users? 

There are a few main methods that we use in order to collect information: 

      1. We collect information through your entry, access and/or use of the Site. In other words, when you access or use the Site we are aware of your usage of the Site, and may gather, collect and record the information relating to such usage. For example, when you use the Site, we gather your Technical and Behavioral Information. 

      2. We collect information which you provide us voluntarily. For example, we collect Personal Information that you provide via the ”Contact” button on the Site, when you communicate with us or apply for a position at Aiola.

      3. We collect information from third parties. Such information may include mailing lists and other information available from public sources. 

      4. We collect information from public sources. We may collect Personal Information relating to you from public sources (i.e. information available on websites associated with you or your company or on social network pages and public databases). 

What are the purposes of the collection and processing of information? 

    1. Non-personal Information is processed in order to:   

        • Enhance the User’s experience on the Site;
        • Create statistical information and learn about the preferences of Users and general trends on the Site; and
        • Keep the Site safe and secured and for prevention of fraud.
      1. Personal Information is processed in order to

        • Enable the operation of the Site;
        • Ensure that content on the Site is presented in an optimal way for you and for your device (e.g. tablet, mobile phone);
        • Contact you by telephone and/or by email with further information relating to our services and/or job positions which you enquired about, or applied for, via the Site; 
        • Add your contact details to our mailing list for the purposes of sending you information about our products and services by email and through web-browser and/or push notification. You have the right to opt-out of marketing messages at any time by following the instructions in such messages or by contacting us at: info@aiola.com.
        • Conduct internal operations, including troubleshooting, data analysis, testing, research and statistical purposes;
        • Anonymize Personal Information to create statistical and aggregative data in order to improve our, and our service providers’, services; 
        • Respond to your inquiries, requests, comments and suggestions;
        • Provide you with updated information regarding our products and Services, including with respect to changes made to our Privacy Policy;
        • Conduct online surveys to better understand your needs, and how we can modernize, innovate and improve our products and services;
        • Keep the Site safe and secured and for prevention of fraud and crime;
        • Comply with our legal obligations and in order to be able to protect our rights and legitimate interests, including in order to improve the Site; 
        • Maintain our data processing records and general administrative purposes;
        • Email tracking – we may use tracking technology within the email we may send you in order to improve interactions with you and to better understand whether our emails were opened and read, and such tracking may include capturing the time and date in which you opened our email messages and the type of device you use to open such emails. 

Sharing Personal Information with Third Parties 

Aiola respects your privacy and will not disclose, share, rent, or sell your Personal Information to any third party, other than as permitted under this Privacy Policy. In addition to using the information collected by us for the purposes described above, we may also share your information in the following cases: 

        • Aiola’s Personnel: Personal Information that we collect and process may be transferred to or accessed by personnel of Aiola for the sole purpose of contact you, enabling the operation of the Site and for HR purposes. Please note that all Aiola’s personnel that will have access to your Personal Information are under an obligation of strict confidentiality with respect to such Personal Information.  
        • Service Providers: we may share Personal Information with vendors, commercial software providers, consultants and data processors who perform services on our behalf, including without limitation, companies that provide analysis, messaging services and services which host the Site. Please note that we collect, hold and manage your Personal Information through a third party’s cloud based services, as reasonable for business purposes, which may be located in countries outside of your jurisdiction. For more information regarding our Service Providers, please refer to Section 9 below. 
        • In addition, we may share Personal Information in the following cases: (a) to satisfy any applicable law, regulation, legal process, subpoena or governmental request; (b) to enforce this Privacy Policy or any other agreement or terms of service between you and Aiola, and to defend against any claims or demands asserted against us by you or on your behalf; (c) to detect, prevent, or otherwise address fraud, security or technical issues; (d) to protect the rights, property, or personal safety of Aiola, its Users or the general public; and (e) when Aiola is undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of the assets of Aiola (while such acquired company or investor may be located in countries outside of your jurisdiction).
      1. For avoidance of doubt, Aiola may transfer and disclose Non-personal Information to third parties at its discretion including without limitation for statistical, analytical and research purposes and for customization, developing and improvement of our Site.

Access, Deletion or Modification of Personal Information

Aiola acknowledges you have the right to access, modify and delete your Personal Information which we collect and process, according to the applicable privacy laws. If you wish to access or to correct, amend, or delete Personal Information, please send us an email with adequate details of your request to: info@aiola.com and we will respond within a reasonable timeframe, but in any event no later than permitted by applicable law. 

Note that unless otherwise explicitly specified herein and/or unless you instruct us otherwise, we may retain your Personal Information for as long as reasonably required for the purposes of which such Personal Information was collected, all as permitted under any applicable privacy laws.

Aggregated and/or anonymous information derived from your use of the Services may remain on our servers indefinitely 

  • Location of Your Data 

The information collected from you by Aiola, as detailed in this Privacy Policy, including Personal Information, may be transferred to affiliated entities, to other third party service provides (as detailed herein) and stored at servers, which may be located in countries outside of your jurisdiction. Please note that we may transfer such information to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you acknowledge, and agree, to such transfer, storing and/or processing of personal information.

  • Minors

The Site is intended for Users over the age of eighteen (18). Therefore, Aiola does not intend and does not knowingly collect directly Personal Information from children under the age of eighteen (18) and does not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of eighteen (18) are not using the Site. 

Third Party Service Providers and Third Party Software 

    1. While using the Site we may use third party service providers, who may collect, store and/or process your information, as detailed in this Privacy Policy.

    2. Note, that we collect, hold and/or manage your Personal Information through Aiola’s authorized third parties vendors of certain products or services (such as hosting cloud services) (including, as applicable, their affiliates) solely and limited to providing us with such requested services, and not for any other purposes. 

    3. Such vendors may be located in a country that does not have the same data protection laws as your jurisdiction. 

    4. Aiola uses commercially reasonable efforts to engage with third parties that post a privacy policy governing their collection, processing and use of non-personal and personal information. Such third parties service providers include without limitation the following categories of service providers:  

  • CRM management platforms, including HubSpot, which privacy policy can be found at https://legal.hubspot.com/privacy-policy
  • Cloud hosting services, including GoDadday, which privacy policy can be found athttps://il.godaddy.com/en/agreements/privacy
  • Analytics services, including Google Analytics, which privacy policy can be found at https://policies.google.com/privacy

Please read such third party service providers’ terms of use and privacy policies to understand their privacy practices.

Links to Third Party Websites 

Certain links provided in the Site permit Users to leave our Site and enter non-Aiola sites or services. Those linked sites and services are provided solely as a convenience to you. Those linked sites and services are not under the control of Aiola and it is not responsible for the availability of such external sites or services, and does not endorse and is not responsible or liable for any content advertising, products, services or other information on or available from such linked sites and services or any link contained in a linked site or service. Aiola reserves the right to terminate any link at any time. You further acknowledge and agree that Aiola shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such linked sites or resource. Most of such linked sites and services provide legal documents, including terms of use and Privacy Policy governing the use thereof. It is always advisable to read such documents carefully before using those sites and services, inter alia, in order to know what kind of information about you is being collected.

Security 

    1. We take appropriate reasonable measures to maintain the security and integrity of our Site and prevent unauthorized access to it or use thereof through generally accepted industry standard technologies and internal procedures.

    2. Your Personal Information is hosted on servers, which provide advanced strict security standards (both physical and logical). 

    3. Some of the security measures that we employ include, without limitation: highly secure services design and implementation using state of the art encryption and architectures mechanisms, restriction of access to your Personal Information to individuals who need access to it in order to process it on Aiola’s behalf and implementation of a secured permission management and auditing system using specific and proprietary firewall and network access filtering as well as security group mechanisms. 

Please note, however, that there are inherent risks in transmission of information over the Internet or other methods of electronic storage and we cannot guarantee that unauthorized access or use will never occur.

      1. Aiola will comply with applicable law in the event of any breach of the security, confidentiality, or integrity of your Personal Information and will inform you of such breach if required by applicable law.

      2. AIOLA SHALL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORIZED ACCESS, HACKING, OR OTHER SECURITY INTRUSIONS OR FAILURE TO STORE OR THE THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE, OR LOSS OF ANY DATA OR INFORMATION.   

Direct Marketing 

You hereby agree that we may use your contact details you provided us with (including, without limitation, e-mail address and phone number) for the purpose of providing you commercial and/or non-commercial materials related to our current and/or future products and services. You may withdraw your consent by sending a written notice the following email address: info@aiola.com or alternatively follow the instructions for removing yourself from the mailing list which are available in the message transmitted to you.

Data Retention 

Aiola will retain the Personal Information for as long as we are comfortable that it is accurate and can be relied upon. Personal Information which is no longer required for the purpose for which is was initially collected will be deleted, unless we have a valid justification to retain it which is permitted under applicable law, such as to resolve disputes or comply with our legal obligations. 

Changes to the Privacy Policy 

The terms of this Privacy Policy will govern the use of the Site and any information collected therein and/or provided to us voluntary. Aiola reserves the right to change this Privacy Policy at any time, so please re-visit this page frequently to check for any changes. In case of any material change, we will make reasonable efforts to post a clear notice on the Site or we will send you an e-mail regarding such changes to the e-mail address that you may have provided us with. Such material changes will take effect seven (7) days after such notice was provided on our Site or sent to you via e-mail, whichever is the earlier. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” and your continued use of the Site on or after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes. In the event that the Terms should be amended to comply with any legal requirements, the amendments may take effect immediately, or as required by the law and without any prior notice.

Have any Questions? 

If you have any questions (or comments) concerning this Privacy Policy, you are most welcome to send us an email to the following address: infor@aiola.com and we will make our best effort to reply within a reasonable timeframe.

* * * * *