Senior Customer Program Manager- East Coast

We are looking for an accomplished and proactive Senior Customer Program Manager to join our team, dedicated to shaping the client experience and driving success with our innovative AI solutions. You will manage the entire client journey, from onboarding and implementation to ongoing engagement, ensuring that clients realize the full value of our cutting-edge technology.

About Us

aiOla is a high-growth, product-led SaaS startup backed by $33 million in funding from premier investors such as New Era Capital Partners and Hamilton Lane. Our mission is to revolutionize efficiency, intelligence, collaboration, and safety in the industrial sector through our proprietary speech-powered AI technology. Our team spans the US and Israel, bringing together experts in Product, Data Science, Data Engineering, Analytics, Marketing, and Customer Success. At aiOla, we thrive on innovation, collaboration, and a commitment to excellence. We are seeking forward-thinking professionals passionate about pushing the limits of AI and making an impact.

• Bachelor’s degree in Business, Computer Science, Engineering, or related fields; advanced degrees or certifications (PMP, Agile, Lean, Six Sigma) are a plus.
• 5+ years of experience in Program Management, Project Management, PMO, or Customer Success roles, preferably within the AI or tech sectors.
• Strong knowledge of AI technologies and data science principles, with the ability to communicate technical concepts to non-technical audiences.
• Exceptional communication, presentation, and interpersonal skills to build rapport and establish trust with clients.
• Proven ability to manage multiple projects simultaneously, prioritize tasks, and solve complex issues efficiently.
• Experience driving client success in enterprise environments and managing large-scale implementations.
• Team-oriented with a collaborative mindset and positive attitude.
• Working Visa in the US- a must

• Client Onboarding: Oversee the onboarding process, guiding new clients through product setup, demonstrations, and training. Develop and deliver custom onboarding materials to ensure smooth integration.
• Project Management: Build and maintain project plans with clear timelines and deliverables, coordinating with Product, R&D, and Data Science teams to ensure successful implementations.
• Client Workshops: Design and lead workshops with key clients to demonstrate our AI capabilities, present case studies, and brainstorm tailored implementation ideas.
• Client Engagement: Serve as the primary point of contact for clients, addressing questions, issues, and feedback promptly while fostering long-term, trust-based relationships.
• Success Tracking: Establish and monitor KPIs to measure client outcomes and product effectiveness. Conduct regular reviews of client data to identify improvements, anticipate challenges, and escalate issues when needed.
• Training & Support: Provide continuous training and resources to help clients maximize the product’s value. Maintain and update training materials, FAQs, and best practice guides.
• Product Feedback Loop: Collect and relay client insights to the product team, contributing to product updates and enhancements that reflect client needs. Communicate new features to clients and prioritize their feedback.
• Reporting: Create detailed reports on client progress, highlighting metrics, successes, and areas for improvement. Share insights with stakeholders, including executive management, to drive strategic decisions.
• Problem Resolution: Proactively identify and resolve client issues, implementing creative solutions to mitigate risks and ensure satisfaction.